Chinese Calligraphy Store FAQ's Page

The Chinese Calligraphy Store FAQ's page is designed to answer common questions and help you to resolve problems you may have with using our site, finding products and making purchases from our online store. If you have ANY questions not answered here or on our Help page please do not hesitate to Contact Us.

1. How Do I Order From This Web Site?
2. Who Owns and Operates the Chinese Calligraphy Store
3. What Payments Methods Do You Accept?
4. What Types of Shipping Do You Offer and How Much Do They Cost?
5. What is Your Return Policy?
6. What are Your Privacy Notice and Conditions of Use Policies?
7. How Do I Know If It's Safe to Shop On This Web Site?
8. How Do I Link To Your Web Site?
9. How Do I Join Your Affiliate Program?
10. If My Shopping Cart is Emptied at Checkout, What Do I Do?

Chinese Calligraphy Store FAQ's List

1. How Do I Order From This Web Site?
   We try very hard to make ordering from this site easy AND safe for our customers.
   
   Step 1) To order items from this site please select an item, add it to your cart and then click the checkout button (unless ordering more than one item).
   
   Step 2) After you have added all of the items you wish to order to your shopping cart, just click the checkout button and provide us with your shipping address, shipping method and the type of payment your prefer.
   
   Step 3) You may make a credit card payment on our secure server to Web Central Ltd., the company who owns and operates this site.

   Or....

   choose PayPal Express to go straight to (an eBay company) where you will make your payment to Web Central Ltd..
   
   Step by Step Guide > How to Order from The Chinese Calligraphy Store.
    

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2. Who Owns and Operates the Chinese Calligraphy Store
   ChineseCalligraphyStore.com is a Division of the American company Dragon Artworks LLC., so you can rest assured you are dealing with a legitimate business based in the USA. We are a family owned and operated business based in Kissimmee, Florida.
   
   Dragon Artworks LLC. was founded in 2008 by the owners of Web Central Ltd, which has been doing business online and offline since 1998. Because of our sound business policies and professional customer support we have succeeded where countless other Internet companies have failed.
   
   
    

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3. What Payments Methods do You Accept?
   We accept secure Visa, MasterCard, Discover or American Express Visa, MasterCard, Discover or American Express credit card payments on this site or PayPal Members may choose PayPal Express to pay with any major credit card or an eCheck.

   An eCheck, which works the same as a real check except payments are processed faster. Please Visit our Payment Methods page for complete details on the payment options we offer.
   
   
    

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4. What Types of Shipping Do You Offer and How Much Do They Cost?
   We currently offer standard shipping via international airmail.  Express shipping is available via UPS or USPS Priority Mail (USA ONLY), and EMS Express service for our international customers. Please visit our Shipping & Returns page for detailed shipping information and details on our returns policy.
   
   
    

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5. What is Your Return Policy?
   We offer a 30-Day money-back guaranteed on all art purchased from this site (excluding custom orders). Products that are damaged or otherwise defective may be returned if we are notified within ten (10) days of delivery that said products are damaged. Please visit our Shipping & Returns page for detailed information regarding our returns policy.
   
   
    

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6. What are Your Privacy Notice and Conditions of Use Policies?
   Please visit our Privacy Notice and Conditions of Use pages for details.
   
   
    

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7. How Do I Link To Your Web Site?
   Please visit this page if you would like to Link to Us.
   
   
    

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8. How Do I Join Your Affiliate Program?
   Please visit our Affiliate Information page to learn how to join.
   
   
    

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9. How Do I Know If It's Safe to Shop On This Web Site?
   Please visit our Web Site Security page to learn how we protect your privacy and make sure the financial information you provide us is not misused or stolen. We REALLY DO CARE about your security when you shop online and not just on our Web site, so this page provides you with detailed information on how to protect your privacy when shopping on other Web sites.
   
   
    

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10. If My Shopping Cart is Emptied at Checkout, What do I do?
    Some of our customers are reporting that their shopping cart empties when they attempt to checkout, we are currently working on a server based solution to this problem. While we are trying to resolve this issue please try the following, it should allow you to checkout without any further problems.

    In Internet Explorer Browser: Go to menu option Tools and select "Internet Options". Choose the "Privacy" tab, click "Advanced" Check the "override automatic cookies handling" check box. Select both "Accept" Radio buttons. (First party, third party cookies) Check "Always allow session cookies " .

    This should solve the problem, however if you still cannot checkout or prefer to send us your order please Contact Us and provide us with the item number and quantities and we will email you an invoice, which can be paid online.

Have a Question Not Answered Here?

If you have ANY questions or concerns about using or making purchases from the Chinese Calligraphy Store Web site please do not hesitate to Contact Us.