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The Chinese calligraphy store return policy allows you
to return most items purchased from this site within 30
days of delivery. After receiving your returned item we
will either provide you with a replacement or a full
refund according to the return policy outlined on this
page. If the return is a result of an error made on
our part (a damaged item, we shipped the wrong item,
etc), we will also pay the return shipping costs.
Because your satisfaction is
our goal, we are happy to refund or replace items you
ordered.
After we receive your returned item we will ship a
replacement or if a replacement is not available we will
issue a refund within seven days. In some cases you may
receive your refund sooner and we will do our
best to issue a refund or your ship a replacement
promptly. You will receive email notification once your
refund is issued, or your replacement item is shipped.
ARTWORKS:
Excluding CUSTOM orders, you may return artworks that are damaged
during shipping or that you simply find unsuitable
within thirty (30) days. If available we will provide
you with a replacement. If a suitable replacement is
not available or you just want your money back we will issue a full refund. Custom
artworks
and other items designed exclusively for the customer
may not be returned.
PRODUCTS:
Products that are damaged during shipping or otherwise defective may be
returned within thirty (30) days if we are notified
within ten (10) days of delivery that said products are
damaged.
PLEASE NOTE: Shipping charges are
not refundable and will be deducted from
the total amount of all returns processed. Although
shipping is only $5, in most cases we pay much more to
ship your products to you. The shipping charge we pay to
ship your order will be deducted from all returns
(unless the return is a result of an error we made).
Returning an Item is Easy
If you need to return an item simply
Contact Us, provide us with your order number
and tell us what item/items you wish to return. We will email you a printable
invoice, which will include the required Order Return
Number.
ALL return requests
must be accompanied by an order return number, so please
be sure to contact us before making a return.
Return Mailing Address:
ChineseCalligraphyStore.com
5900 SOM Center Rd.
Suite 12 #177
Willoughby, OH 44094 |
